Call Center Solutions
Today’s customers want fast, personalized, and stress-free interactions.
With World Access Communications, you can meet — and exceed — those expectations. Our cloud-based contact center solution brings everything together on one platform, helping you create standout customer experiences while reducing costs and increasing efficiency.
CCaaS (Call Center as a Service) frees you from the burden of managing complicated technology. Instead of worrying about software, hardware, or system updates, you can focus on your people and your customers. Our experts handle all the maintenance, upgrades, and troubleshooting so your contact center is always performing at its best.
The result?
- Faster response times that cut down wait times and keep customers satisfied.
- Higher first-call resolution rates, reducing repeat calls and improving efficiency.
- Improved customer satisfaction scores, thanks to smoother and more personalized service.
- Lower operational costs, since you only pay for what you need and avoid expensive infrastructure.
With World Access Communications, your contact center becomes more than a support channel — it becomes a true competitive advantage.
Five9 is used by call centers around the world to manage inbound, outbound, blended or multi-channel contact centers. It offers IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations. It also features integrated workforce optimization capabilities and built-in call recording, agent scripting and quality monitoring components.
Talkdesk is a cloud contact center solution for the customer-obsessed. With enterprise-class performance and consumer simplicity, Talkdesk CX Cloud™ empowers companies to adapt their contact center to the evolving needs of their customers and teams.
inContact is the world’s number one provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents-all in the cloud. Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.
