Call Center Solutions
Customers expect more from contact centers today. World Access Communications can provide a new kind of cloud contact center – an end to end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.
CCaaS – or call center as a service – is a cloud-based customer experience solution that allows call center leaders to utilize third-party software and hardware. You focus on the performance of your agents and hand over the painful technology part of running a call center to experts. These experts specialize in call center technology, and they constantly maintain, upgrade, and troubleshoot it, so you don’t have to.
Five9 is used by call centers around the world to manage inbound, outbound, blended or multi-channel contact centers. It offers IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations. It also features integrated workforce optimization capabilities and built-in call recording, agent scripting and quality monitoring components.
Talkdesk is a cloud contact center solution for the customer-obsessed. With enterprise-class performance and consumer simplicity, Talkdesk CX Cloud™ empowers companies to adapt their contact center to the evolving needs of their customers and teams.
inContact is the world’s number one provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents-all in the cloud. Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.